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Terms of Sales

ART.1: Acceptance of the general conditions of sale

The purpose of these general conditions of sale is to define the rights and obligations of the parties in the context of the mail order sale of products offered by the L'Étoffe Libre online store, under the responsibility of Mrs MOISSON CHARLENE, whose address is as follows: LOCATION  SAID CERVELLE, THE TURNER 14350 LIFT IN THE BOCAGE.  All orders placed are valid for full acceptance of these general conditions of sale.  The conditions of sale described below may be subject to change. In this case, the applicable conditions will be those in force on this site on the date of the order.

ART.2: Product information

2-a: The company L'étoffe libre presents on its website the products for sale with the necessary characteristics that allow compliance with article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before taking the final order the essential characteristics of the products he wishes to buy.

2-b: The offers presented by the company L'Étoffe Libre are only valid within the limits of available stocks.

2-c: The products offered comply with European marketing standards. The photographs, texts, graphics, information and characteristics reproduced and illustrating the products presented are not contractual. Consequently, L'Étoffe Libre cannot be held liable in the event of an error or omission in any of these photographs, texts or graphics, information or characteristics of the products.

2-d: L'étoffe Libre cannot be held responsible for the breach of the contract due to any case of force majeure.

2-e: Hypertext links may refer to sites other than the “” site. L'étoffe Libre disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.


ART.3: Tailor-made creations:

L'étoffe Libre undertakes to present its products in the fairest and most exact manner possible.

The description, characteristics and photographs of the products are however not contractual and may differ slightly in terms of colors and/or placements of appliqués and embroidery.  The difference in perception of shapes and colors between the photographs and the products cannot engage the responsibility of L'étoffe Libre.  In the event of the purchase of several creations relating to the same reference or in the event of several personalized orders called "tailor-made", slight differences may be observed on the products due to their artisanal nature. This in no way detracts from their quality and all the care taken in making them.

ART.4  : gift :


Gift vouchers purchased on the site can be printed with a unique code, received by email,  in PDF format, to be used on the site. L'Étoffe Libre checks cannot be split. That is to say that they are usable in one go. Gift vouchers cannot be used to purchase other gift vouchers. The validity of gift vouchers is one year from the date of purchase of the voucher.


ART.5: Intellectual Property

All texts, comments, works, illustrations and images reproduced on reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only the use for private use is authorized subject to different or even more restrictive provisions of the intellectual property code in whole or in part of the site is strictly prohibited. In the event of an order for a personalized product, the copyright will in no case be transferred to the creation.

ART.6: Order confirmation

The order will be considered effective upon receipt of payment.

In the context of payment by check, without receipt of payment within 7 days, the order is considered canceled.


ART.7: Price

The prices are indicated in euros and exclude shipping costs.  The prices of the products are indicated excluding taxes (VAT not applicable, article 293 B of the CGI). The prices are expressed in Euros and debited in this currency.

ART.8: Payment of the order

Orders and payments are made by Paypal, credit card and check.
The security of credit card payments is provided by the Paypal site or by the company Sumup.

Art.9: Proof of the transaction

The computerized registers, kept in the computer systems of the company L'Étoffe Libre under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.


ART.10: Delivery of the order

The prices are indicated in euros and exclude shipping costs. L'étoffe Libre delivers in mainland France, overseas territories and in European countries with a pick-up point.  The dispatch of the order takes place only after receipt of payment. Any anomaly concerning the products delivered must be reported by the buyer no later than 15 working days to customer service, by e-mail to the address with supporting photos. No complaint made after this deadline will be taken into account. Attention, for fabric deliveries, deadlines apply. Please see the information at the end of the home page. Likewise, if you decide to pay & order other items with fabrics, these will be sent all at once with the applicable fabric lead times of 2-4 weeks. If you wish to receive your items before the fabrics, please place two separate orders.

Section 11  :  Delivery terms

The products are delivered to the address indicated by the consumer on the order form. The products are delivered to the address of the relay point indicated by the consumer, if necessary, the package will be delivered to the relay point closest to the delivery address indicated on the order form.
The customer must verify the completeness and conformity of the information he provides to L'étoffe Libre. The latter cannot be held responsible for any input errors that would lead to delays or delivery errors. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the customer. If the customer does not go to the relay point within the time allowed to pick up his order, the costs of reshipment remain entirely his responsibility. In this case, orders cannot be refunded.

L'étoffe Libre cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (total or partial strike in particular of postal services and means of transport and/or communications, pandemic).
The consumer is required to check the condition of the packaging of the goods on delivery and to report any damage due to the carrier on the delivery note, as well as to the company L'étoffe Libre, within two days. open.

The consumer will be notified by email of the imminence of a shipment concerning his order. In the event of a delay in delivery of more than three days from the date we indicated to you in the dispatch email (generally 2 to 4 weeks), we suggest checking with your post office that the package is not is not pending, then, if necessary, notify us of this delay by sending us an email.
We will then contact the Post Office to start an investigation. A Poste investigation can last up to 21 working days from the date of its opening. If during this period, the product is found, it will be immediately redirected to your home. If, on the other hand, the product is not found at the end of the period of 21 working days of investigation, the Post Office considers the package as lost. It is only at the end of this period that we can send you a replacement product, at our expense. If the product(s) ordered were no longer available at that time, we would reimburse the amount of the products concerned by the loss of the carrier.

In the event of non-delivery, the consumer has 30 days from the date of dispatch of his package to consult us and open an investigation with the postal services.  


Article 12: Force majeure

Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals:

Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure.
Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.
The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them.
The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued.
If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.

  • the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, pandemics.

  • the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

ART.13: Return

You have a period of 14 days following receipt of your order to withdraw. Items must be returned in their original packaging, in the original shipping method and the reshipping costs are the sole responsibility of the customer.

In accordance with articles L. 121-16 and following of the Consumer Code, the buyer has a withdrawal period of 14 days from receipt of the items ordered to return them and request either a refund or an exchange. . It is understood that items returned incomplete, damaged, damaged or soiled cannot be taken back. This obligation does not apply to items that have been ordered and/or made to measure and according to customer specifications.  (Ordinance n°2001-741 of August 23, 2001 art. 5 and art. 12 Official Journal of August 25, 2001). .

Withdrawal form here


IMPORTANT:  In accordance with Article L 121-20-2 of the Consumer Code, the right of withdrawal cannot be exercised for any personalized order (first name, initials, colors or various requests for modification, however minimal they may be). In the context of distance selling, the right of withdrawal cannot be exercised (unless the parties have agreed otherwise after exchange of messages by email).

The customer's attention is therefore drawn to the fact that the right of withdrawal does not apply to sales of personalized products at his request, except in the event of a major defect in the support or prior agreement.

Any return must imperatively be the subject of a prior agreement by email to be obtained at the following address: Return postage costs will be the responsibility of the buyer. The conditions of the return must be similar to those of the original shipment.

In the event of an exchange, the new shipment will be at the buyer's expense.

If necessary, the refund will be made within a maximum period of 14 working days, using the same method of payment as for the purchase. Art.7: applicable law / General conditions of sale

These conditions are subject to French law. L'étoffe Libre reserves the right to modify the present conditions of sale without notice.

ART.14: Raw materials  

The materials used for the manufacture and sale of fabrics benefit from the standards in force authorized in the EU as well as in France. The fabrics offered benefit from a water-based digital printing. The jersey offered is GOTS certified organic, the other fabrics such as cotton and sweatshirts benefit from an oeko-tex standard 100 certification. The fabrics are printed exclusively in European Union countries.  

ART.15: Competent jurisdiction  

In the event of a conflict, the Court of Instance closest to the seller's address will be able to be seized by one or other of the parties.

ART.16: Applicable law

These T&Cs are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention. This is the case for the rules of substance as well as for the rules of form. In the event of a dispute or complaint, the Customer shall first contact Mondial Tissus to obtain an amicable solution. Failing this, the Customer may initiate proceedings before the court of his choice, if he is a consumer.


Legal Notice

Website created by Charlène MOISSON, specialized in the creation of textile articles and the sale of fabrics.
Company name: La Carriole à Chiffons
Main brand: La Carriole à Chiffons
Trade Name: The Free Stuff
Legal status:  Microbusiness
SIREN: 832 103 147 00019
Email address:

Net prices, VAT not applicable, article 293B of the General Tax Code (CGI).
Company registered in the Directory of Trades (RM), Chambers of Trades and Crafts of Calvados
Copyright :
All the photos of the creations present on this site are the exclusive property of Charlène Moisson and its business partners.
No reproduction (total or partial), exploitation, use, modification, distribution or rebroadcast of any order whatsoever of these achievements and their drawings, can be made without the prior agreement of their author in accordance with article L.122 -4 of the Intellectual Property Code.
All rights reserved.
Privacy Policy
We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to another company for any reason, without your consent, other than as necessary to fulfill a request and/or transaction, such as to ship an order.

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